Manage Team Settings

A team is a concept in multi-tenant Splashtop Enterprise on-premise system, where a tenant is regarded as a team. The Team Administrator is able to access and manage the Team Settings in the Management Console.

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There are three sections in the page:

  • General Settings
  • Splashtop Remote Support Settings
  • Splashtop On-Demand Support Settings/SOS

 

General Settings

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Team Name: you can customize the Team Name here. The Team Name will reflect in account information of all Streamer and client devices.

2-Step Verification: 2-Step Verification adds another layer of security by time-based OTP verification provided by prevalent authenticator APPs in mobile phones. An STE client must input a 6-digit OTP code to log in to the device. 

Force members to enable 2-step verification: if this option is checked, a member user is required to set up a 2-step verification device when he tries to log in to STE client for the first time.

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Refer to the article below for more information:

Set up 2-step verification

Force admin to enable 2-step verification: if this open is checked, an admin user is required to set up a 2-step verification device when he tries to log in to STE client for the first time.

Allow users to trust devices: if this option is checked, a Splashtop STE user can choose to trust a client device so that he is exempt from entering OTP code for future login.

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Manage trusted devices: Team administrator is able to overview the trusted devices and remove them if necessary.

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Splashtop Remote Support Settings

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Enable file transfer: enable file transfer between the local and remote computer (Windows and Mac only). Refer to the article below for more information

File Transfer

Enable remote print: enable document printing from a Streamer computer to a printer connected to the client computer. Refer to the article below for more information:

Remote Print

Enable remote wake: enable waking up a Streamer computer from a client device.

Enable remote reboot: enable rebooting a Streamer computer from a client device. Refer to the article below for more information:

Remote Reboot

Allow members to see groups: allow member users to see computers in his group.

Enable group-specific manager role: enable group manager role who manages a group. Refer to the article below for more information:

Manage Grouping

Enable chat (off sessions): enable off-session chat function. Refer to the article below for more information:

Chat

Enable remote command: Enable sending command to a Streamer computer from a client computer.

Enable concurrent remote session: enable concurrent remote session to a Streamer computer from multiple client devices.

 

Splashtop On-demand Support Settings/SOS

Splashtop On-demand support, a.k.a SOS, is a way of remote support without the endpoint installing any software. Instead, the endpoint downloads and launches a portable SOS app, to which a technician can connect with a Splashtop Enterprise client.

Enable file transfer: enable file transfer in SOS remote support session

Enable concurrent remote session: enable concurrent remote session for multiple Splashtop client to connect to the same SOS app

Enable session recording: enable session recording for SOS remote support session. For more information on session recording, refer to the article below:

Session Recording

 

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