Quick setup guide

Splashtop Enterprise for Remote Support is easy to setup, please follow this guide to finish installation. 

1. Overall

This product is comprised of 3 components: 

  • Splashtop Enterprise Gateway: Performs Gateway, Relay, user, and device management functions. This is the central server that authenticates, secures, and connects users and devices.  It provides a Web Console to configure (and report on) users and devices.  It is installed on a Windows server.
  • Splashtop Enterprise: Application makes it possible to connect your PC to the target device running the Splashtop Streamer.
  • Splashtop Streamer is the software which needs to be installed and running on the remote computer you want to access. It streams audio and video to the client device.

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General guidelines for installation:

The basic steps to get up and running will typically look like this. The first five steps should be done you, the Team Owner, and the remaining two will be done by the users.

  1. Team Owner sets up Splashtop Enterprise Gateway on the company network.
  2. Team Owner groups the computers as desired, and sets your permissions accordingly.
  3. Team Owner creates user accounts
  4. Team Owner notifies users that they have been added to Splashtop Enterprise Gateway, and provides specific credentials to them such as activation code and /or password.
  5. Team Owner deploys the Streamer and installs it on all the computers which he or she wants to be available to users for remote access.
  6. User downloads the Splashtop Enterprise client app to his/her Windows PC and installs it.
  7. User invokes the client app on his/her Windows PC and logs in using the password given by Team Owner. The user can then make a remote connection to a computer in work environment.

Splashtop Enterprise Gateway and Splashtop Steamer can be installed on the same Windows server.  In fact, it is a good idea because it would provide remote access to that server in case you need to change settings or restart the Splashtop Enterprise Gateway service sometimes.

 

2. Install Splashtop Enterprise Gateway

1. Download your program and double-click on the MSI file to begin installing via the standard Windows Install Wizard.

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2. After the installation finished, go to Windows Startup menu in which 3 startup shortcuts are created. Click Launch Splashtop Enterprise Gateway web portal to start gateway web console.

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3. Splashtop Enterprise Gateway OOBE Setup

1. Once launched the web console from browser for the first time, an OOBE setup procedure containing Terms of Service will show up. Click next to continue. qs4.png

 2. Establish your first team and owner by entering Email name and credentials to finish the OOBE setups.

 qs5.png 3. Once OOBE setup completed, you can log in to Enterprise Gateway – System – Network to see your Ethernet/ Wireless IP addresses and port number as shown in below screenshot. The IP address displayed in this page is the Gateway IP address which will be filled up along with your port number (443 by default) when sign in Enterprise Client Application as well as Splashtop Streamer.

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4. Activate the Gateway with License

The Gateway must be activated with a valid license to use. 

Login into https://{gateway} with the system owner, go to System > License page to import a license to activate.

Notice: 

  • Internet access required to activate the license, once the Gateway is activated, it can be moved to offline environment. 

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5. Deploy Splashtop Streamer

Here, taking deploying Splashtop Streamer on Windows as example, Refer to Deployment related support articles for more info. 

On the computers that you'd like to connect to, the Splashtop Streamer must be installed. This can be done in 3 easy steps.

1. Go to Enterprise Gateway Web Console > Management > Deployment. Click on +Add Deployment button to create a new deployment package. A deployment package consists of a deployment streamer and an unique 12-digit deployment code.

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2. Select Deploy for the package that was just created.

3. Have your users install the streamer. You can send the deployment package link to your users. By following the link, your users can download the streamer installer and run the file. You can also send the streamer installer file and the corresponding deployment code directly to your users (via Dropbox, email, etc.).

 4. After the Splashtop Streamer App has finished installing, the user can input the Enterprise Gateway server’s IP address with default port number 443 in conjunction with the deploy code obtained from Team Owner or Grp Admin to log in. Users who don’t have this information will need to ask the IT department for it.

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6. Create user accounts

System Owner or Team Admin can create user allowing centralized user management in Splashtop Enterprise Gateway.

1. Go to Enterprise Gateway Web Console > Management > Users. Press +Add User button to create a new user.

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2. Team Owner or Team Admin can set the user role and group type during user creating process.

qs11.png 3. Team Owner or Team Admin can assign user access permission to specific devices or groups by clicking on Access Permission from context drop down menu (Gear Button).

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7. Install client app and access

1. Users assigned as a Member can only browser limited content when log in to Enterprise Gateway web console compared to Team Owner or Team Admin. User can log in to Enterprise Gateway Web Console download the latest Windows client via Downloads tab and Install the .EXE file.

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2. After the Splashtop Enterprise App has finished installing, the user can input the Enterprise Gateway server’s IP address with default port number 443, the Email address (Splashtop account name) used in conjunction with Splashtop Enterprise Gateway and the password obtained from Team Owner or Group Admin to log in. Users who don’t have this information will need to ask the IT department for it.

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3. If a warning message pops up when you tap Log In, telling you that your SSL certificate is not from a trusted certifying authority, it is likely that the SSL certificate is self-generated, and you can choose to ignore it. However, we recommend that users who have encountered this message popping up should contact their IT department for the proper guidelines in handling this situation.

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4. After you log in successfully, the screen shown below will display. In this screen, you will either see a list of the computers that you are allowed to remote-connect to using this PC; Or, you may just see a screen like the one pictured below, which does not list any specific computers. In this case, follow the instructions on the screen.

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5. The below Screenshot shows one Windows PC has been successfully deployed thus the user is able to remote access to this device by clicking connect button to the right.

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8. Network Requirement

1. If cross firewall remote session is needed, please prepare a public IP address for the Splashtop Enterprise Gateway, or set port forwarding from the public IP to private IP in your firewall.

2. The following Ports should not be occupied and blocked by your firewall:

  • port number: 443
  • Port number: 9080
  • Port number: 5432
  • Port number: 7080
  • Port number: 7081
  • Port number: 5080
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