Quick Setup Guide

Splashtop Enterprise for Remote Support builds around the idea to facilitate easy setup, please follow this guide to finish installation. 


Key components:


  • Splashtop Enterprise Gateway: Performs Gateway, Relay, user, and device management functions. This is the central server that authenticates, secures, and connects users and devices.  It provides a Web Console to configure (and report on) users and devices.  It is designed to install on a Windows server.
  • Splashtop Enterprise Client: Application makes it possible to establish remote sessions between local device and the target remote device running Splashtop Streamer.
  • Splashtop Streamer: Software needs to be installed and running on the remote device you would like to access to. It streams audio and video to the client device.


General guidelines for installation:

The basic steps to get Splashtop software up and running will typically look like the followings. The first five steps should be done you, the Team Owner or Admin, and the remaining two will be done by the users

  1. Team Owner sets up Splashtop Enterprise Gateway on the company network.
  2. Team Owner groups the computers as desired, and sets permissions accordingly.
  3. Team Owner creates user accounts
  4. Team Owner notifies users that they have been added to Splashtop Enterprise Gateway, and provides specific credentials to them such as activation code and password.
  5. Team Owner or Admin deploys the Streamers and install them on all the target computers available for users to remote access.
  6. User downloads the Splashtop Enterprise client app via Splashtop Enterprise Gateway web console to his/her device and install.
  7. User launches Splashtop Enterprise client app and enter Gateway IP address, account name and password given by Team Owner or Admin. The user can then establish a secured remote session with a computer in work environment.

Splashtop Enterprise Gateway and Splashtop Steamer can be installed on the same Windows server.  In fact, it is a good practice since remote access to that server can be provided in case Team Owner needs to configure Enterprise Gateway settings or restart the Splashtop Enterprise Gateway service.


2. Install Splashtop Enterprise Gateway

a) Download your program and double click the MSI file to begin installing by going through Windows Install Wizard.


b) After the installation finished, go to Windows Startup menu in which 3 startup shortcuts just created. Click Launch Splashtop Enterprise Gateway web portal to start gateway web console in your default browser.


Note: We highly recommend using Google Chrome to navigate Splashtop Enterprise Gateway web console.


3. Splashtop Enterprise Gateway OOBE Setup

a) Once launched the web console from browser for the first time, an OOBE setup procedure containing    Terms of Service will show up. Click next to continue. qs4.png

b) Set up your Enterprise Gateway Database management and access passwords. Please allow 30 seconds for Database initializing at this step.

Note: Please write down your Database passwords and saved in a secured place since there will be no way to change DB passwords later on.


 c) Establish your first team and owner by entering E-mail account and credentials to finish the OOBE setups.


d) Once OOBE setup completed, you can log in to Enterprise Gateway – System – Network to see your Ethernet/ Wireless IP addresses and port number as shown in below screenshot. The IP address displayed in this page is the Gateway IP address which will be filled up along with your port number (443 by default) when sign in Enterprise Client Application as well as Splashtop Streamer.



4. Activate Splashtop Enterprise Gateway with License

Splashtop Enterprise Gateway must be activated by a valid license to use. 

Login into https://{gatewayaddress} with System Owner, navigate to System > License page to import a license to activate.


  • Splashtop Enterprise Gateway provides both Online and Offline license activation.
  • Online activation: Internet access is required to activate online license, once the Gateway is activated, it can be moved to offline environment. 
  • Offline activation: Click Save to download your activation ID and send it to our support. An activation file shortly will be sent back to proceed activation. Please follow the instructions on the web console. (see below)



5. Deploy Splashtop Streamer

Here, taking deploying Splashtop Streamer on Windows as example, Refer to Deployment related support articles for more info. 

On the computers that you'd like to connect to, the Splashtop Streamer must be installed. This can be done in 3 easy steps.

1. Go to Enterprise Gateway Web Console > Management > Deployment. Click +Add Deployment button to create a new deployment package. A deployment package consists of a deployment streamer and an unique 12-digit deployment code.


2. Select Deploy for the package that was just created.

3. Have your users install the streamer. You can send the deployment package link to your users. By clicking the link, your users can download the streamer installer and run the file. You can also send the streamer installer file and its associated deployment code directly to your users (via Dropbox, email, etc.).

 4. When the Splashtop Streamer App has finished installing, the user can input the Enterprise Gateway server’s IP address with default port number 443 in conjunction with the deploy code obtained from Team Owner or Admin to log in. Users who don’t have this information will need to ask the IT department for it.



6. Create user accounts

6.1 Create Remote Support / Remote Access users

System Owner or Team Admin can create user allowing centralized user management in Splashtop Enterprise Gateway.

1. Go to Enterprise Gateway Web Console > Management > Users. Press +Add User button to create a new user.


2. Team Owner or Team Admin sets the user role and group type during user creation process.

qs11.png 3. Team Owner or Team Admin can assign user access permission to specific devices or groups by clicking Access Permission from context drop-down menu (Gear Button).


6.2 Create users with additional On-Demand Support/SOS capability

a) Team owner or admin can enable a user’s SOS capability either from user creation page or user’s property drop-down.


b) Created remote support user can be granted SOS feature via user property drop-down.


c) Users with SOS capability can be found in the SOS page on web portal.


7. Install client app and access

1. Users assigned as a Member can only browser limited content when log in to Enterprise Gateway web console compared to Team Owner or Team Admin as shown in below screenshot. Member can log in Enterprise Gateway Web Console and download the latest Splashtop Enterprise Client via Downloads menu tab and Install desired client applications.


2. When Splashtop Enterprise client App successfully installed, user will have to input the Enterprise Gateway server’s IP address or FQDN with default port number 443, the same account name logged in to Splashtop Enterprise Gateway and the password obtained from Team Owner or Admin to log in the downloaded app. Users with no such information will need to consult Team owner or Admin.


3. If a warning message pops up when you tap Log In, stating the SSL certificate is not from a trusted certifying authority, it is likely that the SSL certificate is self-generated, and you can choose to ignore it. However, we recommend that users who have encountered this message popping up should consult their IT department for the proper guidelines in handling this situation.


4. When you logged in to the client app, either a list of the computers that are allowed you to remote connect will display or you may just engage a screen does not list any specific computer as shown below. In this case please follow the instructions on it.


5. Below Screenshot reveals one specific Windows PC has been successfully deployed so that the user is able to remote access to this device by clicking connect button to the right or double clicking the blueish field.




8. Network Requirement

1. If cross firewall remote session is needed, please prepare a public IP address for the Splashtop Enterprise Gateway, or set port forwarding from the public IP to private IP in your firewall.

2. The following Ports should not be occupied and blocked by your firewall:

  • port number: 443
  • Port number: 9080
  • Port number: 5432
  • Port number: 7080
  • Port number: 7081
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