Cannot add domain users from Active Directory?

If you are unable to find a domain user to add into Splashtop Center, please check the following:

  1. Is the server running Splashtop Center on the same domain as the Active Directory server?  It needs to be.
  2. When you check for a user, does it show a user, but not the user account you are looking for?  You may need to type in the full domain name before clicking "Check".

note.gif  NOTE:  For logging in with a domain user account, make sure to use the email address - not the domain address.

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